Four practices.
One standard.
We keep our scope deliberately narrow so we can stay deep on the work that matters. Each engagement is led by a senior strata manager — the same person who turns up to your AGM, reviews your contracts, and answers when the building calls.
Day-to-day
stewardship of a strata-titled building.
The bread and butter — and the work most strata companies under-do. We treat your building as if it were our own. However, we understand the line between dedication and knowing when a decision is yours.
Meetings & governance
Your meetings detail the history of the decision-making and governance of your scheme. Thorough and robust agendas and minutes, professionally drafted, form the legal documentation that sets your building apart from others as one that is well-managed. Doing this well is the cornerstone of sound management.
Financial administration
Sound and transparent financial management in partnership with you. Efficient invoice approvals via our portal, considered and consultative budget preparations and respectful yet robust follow up of arrears.
Insurance & compliance
Annual valuations, broker liaison, claims management, fire-safety statements, NSW reporting.
By-laws & disputes
Sound advice in relation to by-law enforcement. We help you avoid disputes in the first place. However, when they do arise, proactive and strategic legal brief preparation ensures accurate advice is obtained at the right cost.
For buildings with more than one kind of resident.
Mixed-use developments feature shared facilities, governed by a Building Management Statement or Strata Management Statement. We are well-versed in these documents, the gaps, the ambiguities and the letter of the law in relation to the schedules. We know when to stand firm and when to be a diplomat, whether we are acting for a scheme that is an entity within a BMC, or if we are managing the BMC itself.
BMC secretariat
Meetings, minutes, voting, member liaison across member entities.
Shared facilities
Effectively manage shared facilities and apportion with transparent cost-sharing in strict accordance with the schedules.
Strata Management Statement
Fair interpretation of each individual BMS or SMS, expert guidance on viability of amendments and navigate conflicts within and between the registered documents.
Cost apportionment
Rigorous and defensible application of cost apportionment, clear reconciliations.
Cross-scheme contracts
Cleaning, security, concierge, building management, we understand the distinction between the entities, the scopes, avoiding overlap or contractual gaps.
Whole-precinct management for the larger frame.
Community schemes are the level above strata — the streets, parklands and shared infrastructure inside which strata buildings or individual houses sit. Managing them well requires thinking at the scale of a small suburb.
Association management
Community, precinct and neighbourhood associations — we understand the nuances and the differences to manage them well.
Common infrastructure
Roads, drainage, pumps, lighting, landscapes and parklands — the things that aren't anyone's lot but everyone's responsibility. Planning, maintenance and contracts.
Council & utility liaison
Where the association meets the public realm — handled with the patience and the paperwork it takes.
Long-range capital planning
Twenty- and thirty-year forecasts for assets that outlast anyone in the room.
When a scheme can't
agree, we arrive.
Sometimes a building hits a wall — defects, disputes, deadlocked committees, or simply a manager who has given up. NCAT can compulsorily appoint a strata manager. We do this work because someone needs to, and because it's where professional judgement is most useful.
NCAT appointments
Accepting orders, taking control, restoring records, restarting governance.
Defect investigation
Building Bond, NSW Fair Trading, and direct contractor pursuit where remediation is overdue.
Stabilisation
Levies, contracts, insurance, maintenance — back to a working baseline.
Handback
Returning the scheme to its owners in better shape than we found it. Always the goal.
A four-step onboarding.
Conversation
An honest first call. We learn about your building. You learn about us. No proposal yet.
Site visit
We walk the building, read the documents, review the records. Half a day, on us.
Proposal
A scope, a fee, your named team, and a written assessment of what we'd do differently.
Transition
We provide the motions. A vote at a General Meeting. We work with the outgoing agent to facilitate a smooth transition to fresh management.
Think we might be a fit?
We're transparent about who we work well with — and who we don't. We welcome the conversation.